For more information, please read our article on getting paid for items you've sold. If the dispute is opened for an item that doesn't match the listing, we'll try to recover the item for you. The final outcome of the dispute is decided by the payment institution. For details on how these protections work — which transactions are eligible or excluded, and what sellers need to do — please read our full seller protection policy. Learn more about signature confirmation requirements.
Valid buyer identification for an in-store pickup and proof of pickup which includes:. There may be situations where eBay already has enough evidence to challenge the dispute, and we'll share it on your behalf. Once you've accepted a dispute, or challenged it and provided evidence, we'll update you about the status of the dispute by email. You can check the status of any dispute by finding the order in My eBay Sold - opens in new window or tab or go to the Requests and disputes tab - opens in new window or tab in Seller Hub.
In some cases, a payment institution may reopen a closed dispute. In this case, we may request that you provide additional evidence for challenging the dispute. The payment dispute could take up to 90 days or more to be resolved, depending on the payment method or card provider. When you deliver on your service promises to create good buying experiences, we will protect you from abusive buying behavior and from events outside your control.
It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Skip to main content.
Enter the key words you want to ask for help. A dialog will open as you type your search terms. Enter your search term to display live search results. Use TAB key to navigate results. Why didn't I receive my payout? Where can I see the fees I've paid? Message 2 of 6. At present:- eBay - max 30 days from 1 days after the expected date of delivery Paypal - 45 days from the payment date Future:- Paypal - days from the payment date.
Message 3 of 6. In response to bankhaunter. Message 4 of 6. Message 5 of 6. Message 6 of 6. Going once, going twice: An eBay dispute has ended with a user hundreds out of pocket.
Grace Gausden, consumer expert at This is Money, replies: This whole situation has certainly been a frustrating and costly experience for you as it has been raging on for a year now. No doubt at this point you simply wish to lay down the gavel and bid the dispute be done with but unfortunately the argument continues. The buyer paid and you received the funds immediately. After sending the devices, you thought nothing of it, until the buyer told you the packaging had come damaged.
Despite this, the consoles were fine, he said, so you were unsure of the issue. You asked for proof but the buyer could not provide any, refusing to send a photo of the supposedly damaged boxes. You refused, sensing some sort of scam, and after many back and forth messages on eBay between the two of you, the buyer took his issue to eBay.
Ebay raised a return process so the buyer would have to give back the consoles. You were worried the buyer would damage the goods on purpose or not return them at all, so rejected this. The weight that was sent in the post to the eBay seller by the buyer amidst the dispute. However, eBay had already refunded the buyer in full from your PayPal account, therefore, you assumed this meant the buyer would be instructed to return the items.
He was not and did not. You asked eBay, who told you to send him a prepaid returns label and instructed him to return the items. To date he has not, and has since messaged through eBay many times to refuse payment.
You reported the seller to eBay and appealed the decision but say nothing has happened. To frustrate you further, when you began the claim against the buyer, he used your prepaid postage label to send you a dead weight.
No explanation was given for this bizarre turn of events and it may well have been done in an attempt to stop you continuing with your complaint. Essentially, whilst this has left you with a moral victory, you are still no closing to getting your money returned. The consoles you sent arrived in good condition but the buyer says the boxes were damaged. You also conducted some digging on the buyer and found you are not the first person the buyer has done this to on eBay.
Additionally, you found the buyer's Amazon seller page, where he appears to be reselling the items he has fraudulently obtained via eBay. You have left this in the hands of eBay but so far, there has been no more progress. I contacted them to understand what is happening with your transaction — and why the buyer would still be allowed to be active on eBay.
Welcome to our new weekly column, where This is Money consumer expert Grace Gausden tackles reader problems and shines the light on companies doing both good and bad. Want her to investigate a problem, or do you want to praise a firm for going that extra mile? Get in touch:. An eBay spokesperson said: 'We are sorry Mr H has had this experience with a buyer. We are not able to enforce a court judgment, but as a courtesy gesture we have refunded the selling fees Mr H incurred.
0コメント